Do all orders qualify for free shipping?
For a limited time, Venture Heat is offering USA FREE GROUND SHIPPING on all orders, with no minimum order amount required.
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- Orders must be placed by 10am PST to start processing the same day
- Please allow an additional 2-3 days for orders placed during product launches or sales
Is expedited shipping available?
Due to COVID-19, we have temporarily suspended any options for expedited shipping.
Can orders be shipped outside of the United States?
We do not currently offer international shipping at this time, but a selection of our products can be shopped via the following retailers:
North America:
Canada - ventureheat.ca
Asia & Australia:
Australia - zarkie.com.au
Europe:
United Kingdom - amazon.co.uk/ventureheat
Germany - Amazon Germany
Norway - varmekle.com
How soon will my order arrive?
Orders typically leave our warehouse within 2 business days of placing your order. Ground shipping usually takes an additional 3-5 business days.
How can I track my order?
When your order ships from our warehouse, you will receive an email containing your tracking number(s). It may take between 24 - 48 hours for tracking information to be updated.
What if I didn’t receive an email with tracking info for my order?
Please check your spam / promotions / junk folder.
Who is responsible for lost or stolen items?
Venture Heat is not responsible for lost or stolen items if FedEx, United Parcel Service (UPS) or the United States Postal Service (USPS) can confirm delivery at the address provided. If the tracking number confirms your package was delivered and you have not received it, please initiate a lost package claim for the appropriate carrier associated with your tracking number:
FedEx - 800-463-3339
UPS - 800-742-5877
United States Postal Service - 800-275-8777
Can I make a change to my order?
Once your online order is confirmed, it is immediately transmitted to our fulfillment center for processing. Due to this reason, we may not be able to cancel or change your order. Please note an address change or cancellation request is not guaranteed until one of our team members has confirmed your request has been processed.
Venture Heat is not responsible if an incorrect/incomplete shipping address is provided at checkout. Venture Heat is NOT responsible for any additional shipping costs associated with re-routing an order, and customers will be responsible for contacting the carrier.