Shipping

How do I qualify for free shipping?

All orders* (excluding Dive + Surf category items) over $65 qualify for USA FREE GROUND SHIPPING

    • Orders must be placed by 10am PST to start processing the same day
    • Please allow an additional 5-7 processing days for orders placed during the holiday season and sales
    • Orders typically leave our warehouse within 2 business days of placing your order. Ground shipping usually takes an additional 3-5 business days.

Orders under $65 are charged a flat rate of $7.99 nationwide.

*All heated diving undersuits do not qualify for free shipping, and require a $15 shipping fee which includes signature on delivery

Do you offer expedited shipping?

We do not currently offer options for expedited shipping.

Orders typically leave our warehouse within 2 business days of placing your order. Ground shipping usually takes an additional 3-5 business days.

Do you offer international shipping?

Due to the latest tax and tariff regulations, we have temporarily suspended all international shipping at this time.

Customers are responsible for shipping and brokerage/customs duties.

A selection of our products can be shopped regionally via the following retailers:

Asia & Australia:
Australia - Zarkie Australia

Europe:
Norway and EU - Varme Kle

Can I cancel or make a change to my order?

No, once an order is placed it is immediately transferred to one of our fulfillment centers, so please be sure to check all order details before submitting your order.
 
We are unable to cancel, edit, or re-route orders once they have been placed. This includes shipping/billing address details. Customers are responsible for any fees or issues associated with incorrect products ordered, incorrect addresses, billing information, etc.

Can I make a change to my shipping address or delivery date?

All orders are processed instantly by our automated system. Therefore once your order is placed, we cannot make changes to your shipping address.

As with most online retailers, we use 3rd party carriers and cannot change any scheduled delivery dates or reroute packages to a different address. Please be sure someone is available to recieve your package around 3-7 business days after your order is placed.

How do I track my order?

When your order ships from our fulfillment warehouse, you will receive an email containing your tracking number(s). It may take between 24 - 48 hours for tracking information to be updated.

If you did not receive your tracking email, please check your email's spam/promotions/junk folders

My package was lost or stolen. What do I do?

Venture Heat is not responsible for lost or stolen items if FedEx, United Parcel Service (UPS) or the United States Postal Service (USPS) can confirm delivery at the address provided. If the tracking number confirms your package was delivered and you have not received it, please initiate a lost package claim for the appropriate carrier associated with your tracking number:

FedEx - 800-463-3339

UPS - 800-742-5877

United States Postal Service (USPS) - 800-275-8777