Return Policy

Extended Returns

So you can get a stress-free head start on the season, all purchases made between November 1, 2021 and December 16, 2021 can be returned through January 15, 2022.

2021 Update: We are proudly based in California, USA. Our operations may be limited during COVID-19 as we continue to prioritize the health and safety of our employees and community. All returns authorized in accordance to our return policy are accepted, but please allow for an additional 10-14 days for returns processing.

Returns

We accept returns within 30 days of the purchase date for items in new condition. This means the item should be unworn (aside from trying it on), unwashed, devoid of any stains, scuffs, tears, or mysterious smells, and needs to be in its original packaging with the manufacturer tags. We will not accept any returns postmarked after 30 days of purchase date. Initial shipping fees will not be refunded.

Items marked "FINAL SALE" are not eligible for return, refund, or exchange.

Step 1: To begin the return process, visit our Returns Center. You will need your order number to begin this process. Once your return is approved, you will receive an email containing a pre-paid mailing label with step-by-step instructions on how to return your items. A discounted return label cost of $8.00 will be automatically deducted from your refund.

All eligible returns/exchanges must:
1. Be in a clean, unworn condition, and free of pet hair, cigarette smoke, or debris
2. Include Original Manufacturer Tag(s)
3. Include all original parts and accessories, such as batteries and cables
4. Must be returned within 30 days.

Step 2: Package and ship your product (along with all relevant parts or accessories) to:

Venture Heat Returns Dept.
3621 Serpentine Dr
Los Alamitos, CA 90720

Please keep a record of your tracking number. Venture Heat is not responsible for any shipments lost or damaged during transit. Venture Heat is not responsible for return shipping charges. Please allow 7-12 business days after delivery for processing.

Price Match

Spotted a better deal on our website soon after your purchase? We will price match current advertised prices within 7 days of your original order. To qualify, the exact product, size, and color you purchased must still be in stock and available for sale. Simply contact us with your Order # with your request, and a team member will assist you with a price adjustment on your original order. Coupon codes do not qualify for price match. All outlet items are final sale and do not quality for price matching.

Authorized Dealers

If you purchased your product from a third-party website or dealer, please contact them directly for assistance. We are unable to issue refunds or exchanges for products purchased outside of our website.

Gift Recipients

We require an order number for all returns or exchanges. If you are a gift recipient, please reach out to the original purchaser for the order number. Please note only exchanges for size or color are accepted, as monetary refunds will be applied to the original purchaser's payment method.

Warranty

We gladly support a 1 Year Warranty against manufacturer defects on all products purchased from an authorized Venture Heat dealer.

If you have a warranty request, please first submit a Warranty Request for a Return Merchandise Authorization Number (RMA#). Items received without a valid RMA# are not accepted and will be discarded without warning.

Authorized Dealers

Our 1 Year Limited Warranty applies only to purchases made from the following Authorized Dealers: