Returns & Exchanges Policy


Returns + Exchanges

USA RETURNS & EXCHANGES

We accept returns and exchanges within 30 days of the purchase date for items in new condition. This means the item should be new and in its original packaging with the manufacturer tags. We will not accept any returns postmarked after 30 days of purchase date. Initial shipping fees will not be refunded.

Items marked "FINAL SALE" are not eligible for return, refund, or exchange.

To begin the return process, visit our Returns & Exchange Center. You will need your order number to begin this process. Once your return is approved, you will receive a pre-paid mailing label with step-by-step instructions on how to return your items. A discounted return label cost of $10.00 will be automatically deducted from your refund. Exchanges are free.

All eligible returns/exchanges must:
1. Be in a clean, unworn condition, and free of pet hair, cigarette smoke, or debris
2. Include Original Manufacturer Tag(s)
3. Include all original parts and accessories, such as batteries and cables
4. Must be returned within 30 days.

Up to a 20% restocking fee will be applied to items that are damaged or missing parts, batteries, or accessories. Please be careful while trying on items as all items must be returned in new, unused and unaltered condition.
For all returns, a discounted return label cost of $10.00 will be automatically deducted from your refund.
 
Exchanges are free.

CANADA RETURNS

We accept returns within 30 days of the delivery date for items in new with original tags condition. Canadian customers are responsible for shipping, brokerage/customs charges, and returns. We do not offer exchanges on orders outside the USA.

OTHER RETAILER RETURNS

If you purchased your product from a third-party dealer, retailer, website, or distributor, please contact them directly for assistance. We are unable to issue refunds or exchanges for products purchased outside of our website.

Order Cancellations

We are unable to cancel orders once they have been placed.
 
Once an order is placed it will be immediately transferred to one of our fulfillment centers. While we can try our best to assist with any changes, we cannot guarantee that we will be able to modify the shipment once the order has been submitted.
 
Please be sure to check all order details before submitting your order. Customers are responsible for any fees associated with incorrect products ordered, incorrect addresses, billing information, etc.

Price Match

Spotted a better deal on our website soon after your purchase? We will price match current advertised prices within 7 days of your original order. To qualify, the exact product, size, and color you purchased must still be in stock and available for sale. Simply contact us with your Order # with your request, and a team member will assist you with a price adjustment on your original order. Coupon codes do not qualify for price match. All outlet items are final sale and do not quality for price matching. We do not price match with Amazon.com or any other website. Taxes and shipping are excluded and not accounted for in any price match adjustments.

Gift Recipients

We require an order number for all returns or exchanges. If you are a gift recipient, please reach out to the original purchaser for the order number. Please note only exchanges for size or color are accepted, as monetary refunds will be applied to the original purchaser's payment method.

Warranty

We gladly support a 1 Year Warranty against manufacturer defects on all products purchased from an authorized Venture Heat dealer.

If you have a warranty request, please first submit a Warranty Request for a Return Merchandise Authorization Number (RMA#). Items received without a valid RMA# are not accepted and will be discarded without warning

Authorized Dealers & International Retailers

Our 1 Year Limited Warranty applies only to customers with proof-of-purchase from the following Authorized Dealers:

Amazon.com:
Amazon.com (Seller, Shipped and Sold By)
Amazon.ca (Seller, Shipped and Sold By)
Venture Heat USA (Seller, Shipped and Sold By)
Venture Heat CA (Seller, Shipped and Sold By)
Venture Heat EU (Seller, Shipped and Sold By)
 
Online Retailers:
www.ventureheat.com
 

If you have a warranty request for a Venture Heat product purchased from international dealer, retailer, website, or distributor not listed above, please contact your place of purchase directly for warranty assistance.