Policies

Changing or Cancelling Your Order

After you have viewed your invoice, your order begins to be processed within the same business day. To change or cancel your order before shipment, please call 310-412-1070 to see if it is possible to stop the shipment prior the order being processed. Please keep in mind that most orders process quickly and can enter the shipping process within just minutes. If your order has already entered the shipping process, we regret to inform you that changes or cancellations are no longer possible.

If you still wish to change your ordered items at this point, you have to go through our RMA procedure to facilitate the exchange. Remember items that are clearly used or soiled will not be eligible for cancellation and/or exchange. You, as the customer, are responsible for all shipping charges on refused orders, with the exception of damaged merchandise. Orders canceled or refused after they have been shipped will be treated as a return.

Damaged or Defective Items

In the rare chance that you receive a damaged or defective item, please contact us immediately through email: service@ventureheat.com or by calling 310-412-1070. Please have your order number ready when you call. The warranty period for our products is as follows: Battery Heated Clothing - 12 Months, 12V Power Sports Gear - 12 Months, Heat Therapy Wraps - 12 Months, Batteries - 6 Months.

Lost during transit

Normally, a tracking number will be sent to you via email after the order has been processed. If you cannot locate the package delivered to you but the tracking number from www.fedex.com shows the items had been delivered, please contact Customer Service immediately to file a lost claim immediately.

Order Cancellations

Occasionally, orders are canceled by our system for different reasons including:

• Item(s) not available (back ordered or discontinued)
• Difficulty in processing your payment information
• Cannot ship to address provided
• Order duplication
• Canceled due to a customer request

If your order is canceled, you will receive a notice via email explaining the reason for the cancellation. You will not be billed for any canceled or back-ordered items. If you are interested in alternative products, kindly email us at order@ventureheat.com for a recommendation.

Replacement Terms

+VENTURE will only accept new & unused items returned for refund within 30 days of purchase. If an item was purchased form a authorized online dealer or retailer, please contact that specific reseller for refund. A refund will be issued after the item had been received and inspected by a +VENTURE representative.

Shipping Cost in the case of returns...

VentureHeat will deduct the actual shipping and handling cost from any return that originally received Free Shipping. Our Customer Service will inform you on the shipping cost. You, as the customer, are responsible for all shipping and handling charges on refused orders, with the exception of damaged shipments. This includes both the outbound and return shipping and handling charges.

Returning an Item for refund

Should you by any chance wish to return or exchange an item, you have 30 days from the date of shipment to do so. After this time, all sales are considered final and all items are subject to the terms and conditions of the manufacturer’s warranty. Applicable freight will be deducted from the refund. All items returned for a refund will be charged a 20% re-stocking fee.

Qualifying for a Refund

Please take note that all returned items must be in new, unused and sellable condition in the original manufacturer’s packaging. It should include all paperwork, parts and accessories to ensure full credit. If an item is purchased from +VENTURE resaler or 3rd party website, contact the dealer for refund.

DUE TO PERSONAL WELLNESS CONCERNS, VENTUREHEAT DOES NOT ACCEPT SOILED OR USED PRODUCT RETURNS. VentureHeat is not obliged to accept returned items in damaged, soiled and/or used condition with missing parts. Opened items are subject to inspection before they will be considered sellable. In some special cases, a Return Merchandise Authorization (RMA) may be issued on an item that does not fully meet the return policy criteria. In this event, we reserve the right to reject the RMA Request.

Shipping Address Policy

It is our policy to refuse any orders that are indicated to be sent to PO Boxes or military base. FedEx, our shipping carrier, will not be able to deliver any orders to Post Office Boxes. Please provide us with a complete and deliverable physical address to prevent any future delays on your order. Also please be aware that a shipping address may or may not be the same as your credit card billing address. Please make sure that the shipping address is clearly indicated in your order to prevent any future delays and confusion in your order.

Shipping Info

VentureHeat accepts most major credit cards including Visa, MasterCard, American Express, and Discover as well as debit cards that have the appropriate credit card logos. Your credit card gets billed right away upon finishing your online transaction. California Sales tax is charged to orders originated in California.

Orders received past 2:00 PM Pacific Standard Time will be processed the next business day. Our default shipping service is with FedEx. Please check with FedEx for delivery times. Actual delivery times may vary depending on FedEx services. For international shipping, please contact a Customer Service Representative for more details at 310-412-1070.

A tracking number will be sent along with your confirmation email so you can check your order’s progress. Products are packaged with their own product packaging and placed in a secure shipping box. All items are packaged and delivered according to standards determined by FedEx. The shipment box will include a shipping label and packing slip from VentureHeat. Packing slip will indicate the item that was ordered and company information for customer service.