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• Returning an Item
• Exchanging an Item
• Damaged or
• Shipping Refunds
• Credit
• Product Warranties
• Repairs
• Changing or Canceling
• cancellations
Returning an Item
You have 30 days from the date of shipment to initiate the return or exchange of an item. After 30 days all sales are final and all items are subject to the terms and conditions of the manufacturer's warranty. In most cases you will need to contact the manufacturer directly for warranty service or support.
To qualify for a return:
You must contact VentureHeat customer service either by phone or email to obtain a Return Merchandise Authorization (RMA) number before returning an item. Return shipments without a valid RMA number clearly posted on the outside of the shipping box will not be accepted.
All items must be returned in new, unused, sellable condition, in the same condition as they were sent, in the original manufacturer's packaging (including the box the item was shipped in or a comparable shipping box), with all paperwork, parts and accessories to ensure full credit.
Returned items that are soiled, damaged or missing parts are not eligible for a refund. We are not obligated to accept returns if the item is not in the same condition as it was sent.
All items properly returned under this policy are eligible for a full refund of the purchase price, minus the shipping costs. Items returned but not in compliance with this return policy may be returned to you at your expense.
In some special cases a RMA may be issued on an item that does not fully meet the return policy criteria. In this event we reserve the right to issue a partial refund to cover administrative costs associated with that return.
Here are the basic steps to return an item:
To obtain a RMA number, send us an email at service@ventureheat.com and or call (310) 412-1070 and speak to our customer service department. Once we have sent your RMA number, please write the RMA number clearly on the outside of the shipping box. Items received without a valid RMA number will be rejected.
Pack the item securely in the original package (including the box the item was shipped in or a comparable box).
Enclose a copy of the original invoice with the item. Be sure to keep the original invoice for your records. If you cannot send a copy of your invoice, please include your order number, billing name, and address with the item.
All products must be returned in new, unused, sellable condition, in original manufacturer's packaging, with all paperwork, parts and accessories to insure full credit.
We recommend using a shipping method that provides package tracking, so you can check the status of your return. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
Send the return package to:
VentureHeat
5932 Bolsa Ave. #103
Huntington Beach, CA USA
(310) 412-1070
Please note: If there is extensive damage to an item upon delivery, immediately email us at service@ventureheat.com or call us at (310) 412-1070 for instructions.
Refunds are normally issued within 30 days of our receipt of complete, authorized returns. Credit will be issued in the same form as the original payment (i.e. credit card credit for items paid for by credit card or a refund check for items paid for by check, etc.).
VentureHeat will deduct the actual shipping and handling costs from any return that originally received Free Shipping.
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Exchanging an Item
You have 30 days from the date of shipment to exchange an item.
To exchange an item quickly, place an order for the new item by phone or the website and follow the above Return process on the item you wish to return.
You can also exchange an item through the above Returns process, but specify with the return what item you wish to exchange it for. Any price differences of the exchanged item(s) will be charged or credited to the original method of payment.
All items that you are returning for exchange are subject to the same criteria as the above Return Policy.
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Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately via email at service@ventureheat.com or call (310) 412-1070. Please supply us with your order number and item number from your original confirmation email. We will also need your email address and phone number. VentureHeat will make every reasonable effort to replace the item in a timely manner.
If there is extensive damage to your shipment from the shipping company, please refuse the delivery and contact us immediately at (310) 412-1070. Please have your order number available when you contact us.
Replacement Terms
In the event that we send you a replacement, you will be required to return the damaged or defective item within 30 days to avoid being charged for both the replacement and the original. Additionally, we can only replace the exact item and version you ordered.
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Shipping Refunds
VentureHeat will deduct the actual shipping and handling costs from any return that originally received Free Shipping.
The customer is responsible for all shipping and handling charges on refused orders, with the exception of damaged shipments. This includes both the outbound and return shipping and handling charges.
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Credit
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.
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Product Warranties
VentureHeat Product Warranties
Batteries and parts are covered with a 6-month warranty from the date of purchase.
Heating element is covered for a 1-year warranty from the date of purchase.
12V Heated PowerSports Gear is covered with a limited-lifetime warranty on heating element from the date of purchase.
One-year warranty is covered for the actual garment and parts from the date of purchase.
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Repairs
Please contact us directly with any repairs questions.
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Changing or Canceling Your Order
After you have clicked the last "Continue" button and can view your invoice, your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must email us at service@ventureheat.com call us at (310) 412-1070. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.
The customer is responsible for all shipping charges on refused orders, with the exception of damaged merchandise. This includes both the outbound and return shipping charges.
Orders canceled or refused after they have been shipped will be treated as a return. Transaction fees we incur for orders totaling $500 or more, canceled after the day they were placed will be deducted from refunds. The following transaction fees apply:
- Visa / MasterCard / Discover - 2.5% of total purchase price
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Cancellations
Occasionally, orders or parts of an order are canceled by our system for various reasons. Some reasons are:
* Item(s) not available.
* Difficulty in processing your payment information.
* Cannot ship to address provided
* Duplicate order was placed.
* Canceled due to a customer request.
If your order is canceled, you will receive a notice regarding your order via email that will explain the reason for the cancellation. You will not be billed for any canceled items. If you are interested in alternative products, please email us at service@ventureheat.com for a recommendation.
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Enforcement of Terms, Conditions and Policies
By accessing and using the VentureHeat.com web site, you agree that your access to and use of this web site is subject to these terms, conditions and policies, as well as all applicable laws, as governed and interpreted pursuant to the laws of the state of California, United States of America.
All policies, prices and information on this website are subject to change without notice.