Every once in a while, we get a phone call or email from a customer that is upset that they received their products in time for winter, used them on their ski trips or for a season and now, a year later, the batteries are no longer working. Within a few questions, we are able to determine whether or not the batteries were properly cared for.
Lithium Ion Batteries are fragile. Not in a smash-in-a-million-pieces-if-dropped kind of way, but they do need to be treated and cared for. Batteries need to be fully charged every three months, regardless of whether or not they are going to be used. This means that when you are putting your winter clothes in the attic for the winter; keep your batteries accessible, because you need to be able to charge them every three months, no exceptions.
Just a reminder – our warranty for clothing and gloves if for one year & batteries are for six months.
In order to be a successful company in a competitive market, you’ve got to find a way to stand above your competition. So how do we do that? Easily, by offering quality products at a price that is more available to the masses. We don’t compromise our product just to lower the prices and take the lower market share. Instead, we do the opposite. We offer the very best products while still offering them at a price that nearly everyone can afford. Sure, the ticket price may seem high at first, but when you take into account the quality, lifespan and how it compares to our competition – it’s easy to decide who you should go with.
In fact, we’re the only heated clothing manufacturer that offers batteries and chargers as part of the purchase price, instead of having to purchase those necessities separately. Additionally, if you’re purchasing clothing or gloves from our 12 volt powersport line, you’ll receive a battery harness, free of charge.
We won’t nickel-and-dime you like the other guys; Why would we? We want you to be a customer for life; liking our products so much, that you reorder things and start to add to your collection of heated clothing.
Our customer service reps are asked this a lot. Why buy glove liners when you can skip straight to heated gloves? Glove liners are great if you already have a glove you like or you use a work glove currently. We all know what it is like to find a piece of clothing we love and regardless of how worn in it is, we can’t seem to get rid of it. When you want to use your favorite gloves, but need a little added heat, liners are the perfect thing.
So what about gloves? Heated gloves are the perfect accessory for any skier or biker or anyone that simply lives in cold weather. We’ve had everyone order our heated gloves from those who suffer from Reynaud’s to those who work construction in cold weather. We get people getting ready for snowboard and skiing trips, and even those who just like to keep their hands warm while walking through a snowy NYC.
If you’re not sure what you need, you can feel free to call our customer service office at 310-412-1070. In the meantime, feel free to check out our more popular gloves and glove liners.
We live in a time where technology is improving each day, which is good, but it also makes your brand new, super expensive phones and computers outdated very fast. The good news, is that when good technology is developed, not only can you get great products, but they don’t become outdated because they still work and perform well.
That’s exactly the story behind Venture Heat. When the heated clothing industry started, bulky wires and heavy cages were the only technology available it wasn’t cheap in any sense of the word. When Venture came around, we changed all of that. Our engineers developed never before seen hair-thin carbon fiber heating elements. You literally cannot tell whether or not they are in the fabric. Discreet and slim, you’re able to order a form-fitting jacket, like the City Collection line, without sacrificing style or comfort.
Our own Lithium Ion Batteries are made specifically for our products, which means don’t try to plug anything else in! It may look like it fits, but it won’t and it may actually cause items to break. We’re the leading manufacturer of heating clothing. Know why? Because we’re the best at what we do.