Every once in a while, we get a phone call or email from a customer that is upset that they received their products in time for winter, used them on their ski trips or for a season and now, a year later, the batteries are no longer working. Within a few questions, we are able to determine whether or not the batteries were properly cared for.
Lithium Ion Batteries are fragile. Not in a smash-in-a-million-pieces-if-dropped kind of way, but they do need to be treated and cared for. Batteries need to be fully charged every three months, regardless of whether or not they are going to be used. This means that when you are putting your winter clothes in the attic for the winter; keep your batteries accessible, because you need to be able to charge them every three months, no exceptions.
Just a reminder – our warranty for clothing and gloves if for one year & batteries are for six months.
Learn more about how to care for your batteries.